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Frequently Asked Questions

Popular Questions

  • Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?

    A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged into a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (just make sure nobody is using the castle at the time!).
  • Q: What happens if it’s raining or particularly bad weather on the day of the booking?

    A: If the weather is bad/raining then call us and we'll decide what to do or we may call you to say whether we will deliver or not.
  • Q: How much space do I need for a bouncy castle?

    A: The dimensions of our castles are shown on each product item, however please also allow an additional 5 feet both back and front and at least 2 feet at the sides.

Booking & Shipping

  • Q: How much notice to I need to give to book a castle?

    As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.
  • Do you charge for cancellation?

    We don't charge a cancellation fee, so please give us as much notice as possible so that we can hire the castle out to somebody else. Please note all deposits are non refundable
  • How long will my order take to arrive?

    Castles usually arrive the day of the event
  • How long do I get to keep the bouncy castle?

    We usually deliver the castles first thing in the morning and then collect them later on that day, all our delivery and collection times are on the product links. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.

Materials & Care

  • Can you put a bouncy castle on a concrete floor?

    We prefer not to for safety reasons but we can. If you have no alternative surface then please tell us this during booking so that we can arrange for sand bags to be in the vehicle when we deliver the castle.
  • Are your units safe? Will you teach me how to have a safe day of fun?

    Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.
  • What are the appropriate ages for bouncing?

    We cover all ages. We are insured for children, teenagers and adults, so anybody can join in the fun.
  • Does it need electricity? How much does it use?

    Yes. We will bring an extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.20 of electricity per hour. Your blow dryer uses more than that!

About Balou Shop

  • Are you fully insured, if a child gets injured who's to blame

    We carry 5 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment etc.

Other

  • My party is tomorrow. Can I still get a rental?

    Maybe! Give us a call and we will try to accommodate you.

Do you still have questions left?

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